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About Us

About Us 

Petaz Australia is an online pet food and products retailer. We operate the company here in Australia,and we ship to customers all around the country. We founded Petaz based on the idea of trying to ensure our customers the best possible experience when purchasing food or products for their pets. We understand that your pets are a cherished part of your family. This love that people have for their pets is something we respect and value, and it is one of the cornerstones of our business. 

Pet Food

At Petaz, we work tirelessly to ensure that we can offer our customers as broad a range of high-quality pet food from as reputable providers as possible. The quality of the food that your pet eats is a fundamental part of their health and wellbeing. If you want to ensure that your pet has the best possible quality of life, then part of this is providing them with the best possible food that you can. This is easy when you shop at Petaz- our website is easy to navigate and organized into sections based on pet breed or species and the kind of food they need.

Different pets have different types of requirements when it comes to their diet and nutrition. For example, larger dogs may need a different kind of food compared to a smaller dog. A cat may require a diet with a much higher concentration of meat compared to dogs, as a result of their biology and the way that cats digest their food. This is why we provide as diverse a range of pet food possible to our customers, to ensure that they can give their pet the food that is best suited to them and their particular requirements. 

Shipping 

Petaz offers to ship to customers all around Australia. At Petaz, we use Australia Post to ensure that your order arrives safely and securely within a short period. Australia Post is the most reputable shipping provider in Australia, and it has a range of different options available for shipping around the country. 

Depending on the size of your order, we may be able to offer free shipping. Currently, we offer free shipping on all orders worth $49 or over. Additionally, you can request express shipping if you want your order to arrive within a shorter period. Otherwise, orders placed through Petaz generally arrive within 3-10 business days.

Dog Training and Boot Camps
In addition to selling a range of different foods and products for pets, we also facilitate dog training, by helping our customers find a dog trainer or school for their dog. We know how important it is that your dog is trained and has an outlet for its energy, not only for your sake but for your dog’s, too! It can be painful to live with a dog that is bored, destructive, or frustrated.

Providing your dog with training can be a fantastic opportunity for you to improve its behavior, as well as to give your dog something to do that feels rewarding and satisfying to them. In this way, training can help you strengthen the bond that you share, and to improve your quality of life as well as theirs. 

News
We work to ensure that our customers stay as up-to-date as possible with developments and news in the world of pets and animal care. This is why we have a news section on our website, where we publish news that is relevant to pet and animal life, especially in Australia. This is a great way to stay informed with different phenomena and updates in the world of pets and animal care.

In addition to this, we also publish a blog in our news section, where we try to inform our readers as best as possible about how they can be the perfect owner to their pets. We provide information about pet ownership and guidance about keeping your pet or pets healthy and happy. At Petaz, we are very passionate about animal health and welfare, and we endeavor to support both pet owners and pets in prioritizing these matters. 

Customer Service and Satisfaction
At Petaz, customer satisfaction is of vital importance to us. There are a variety of different ways you can get in touch with us with concerns or queries that you might have. You can call us seven days a week, as well as message us on Facebook or send us an email. We prioritize the experience of every customer and endeavor to respond to inquiries as promptly as possible.
We also frequently update our social media accounts to keep our customers up-to-date with changes in the business as well as the pet world. Follow us on social media if you want to know what we’re doing!