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Returns

Free in-store returns

Return your items free at any Petaz location around Australia. If your return is due to change of mind then just make sure you present in store with proof of purchase (within 30 days from delivery)

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

How do I exchange an item?

Easy in-store exchange :  Whether you bought it online or in-store, you can bring your item in-store to exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.

Online exchange : You can exchange your item for one of a different size or colour by sending it back and requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.

How long do I have to return an item? : The exchange or refund is sought within 14 days of purchase/delivery date.

Can I exchange an item in-store? Whether you bought it online or in-store, you can bring your item in-store to exchange it. If you’re exchanging it for a different item, your exchange will be processed as a return and you’ll be charged or refunded the difference.

After returning was processed we will give full refund to you by the same payment method when you placed order.

Returning address :

64C Gowrie Avenue
Punchbowl , NSW 2196 Australia

Hotline : 0484866886
Email : [email protected]